Privacy Policy
Last updated: 3 October 2026.
Pioneer Digital Solutions uses the information you voluntarily submit through our enquiry and audit forms to respond to your request, understand your business requirement and communicate about relevant services.
Information we may collect
This may include your name, business name, email address, phone number, website URL, Google Business Profile URL, industry and information you choose to include in a message.
How we use it
We use submitted information to respond to enquiries, prepare an audit or proposal, provide requested services, improve our website and measure marketing performance.
Enquiry forms and hosting
Our website is hosted on Hostinger. We use Web3Forms to process enquiry submissions and deliver them to our support mailbox. Submitted information is also handled in our Web3Forms account. We use hCaptcha to help prevent spam; this service may process technical information about your browser and device. See Web3Forms privacy information and hCaptcha privacy information.
Website assistant
The assistant identifies whether it is using AI replies or our approved website guide. When AI is active, your chat messages and a limited recent conversation history are processed by OpenAI to produce replies. Common email addresses and phone numbers are filtered from chat text before it is sent, but filtering is not perfect. Do not enter passwords, payment information or sensitive personal records.
We request that AI responses are not stored as retrievable response objects. This is not a promise of zero provider retention: OpenAI may retain data for safety and abuse monitoring under its own policies. See OpenAI API data controls.
The assistant uses an essential session cookie. Recent chat history is kept in a private server session, expires after two hours of inactivity, and is removed during periodic cleanup when the assistant is used. Clear chat removes the current conversation from that session. Hashed IP-based counters help limit spam and AI usage; we do not record chat content in analytics. Anonymous usage counts help us monitor reliability.
If you submit an assistant enquiry, your contact details and request are saved privately on our hosting and an email notification is attempted to our support mailbox. These form details are not sent to the AI. Your conversation is included with the enquiry only if you select that option. Server enquiry files are retained for up to 90 days and removed during periodic cleanup on subsequent use; email correspondence may be kept as needed to respond or provide agreed services. Contact us to request access, correction or deletion.
When you choose WhatsApp, you can review the prepared message before opening WhatsApp and decide whether to send it. WhatsApp processes that message under its own policies. Clicking the link does not automatically send a message.
Retention
We retain enquiries and correspondence for the time needed to respond and provide agreed services. Provider copies are subject to the retention settings in our account and the provider’s policies. Contact us to request deletion.
Cookies and external links
Spam verification may use cookies or similar technologies. Marketing analytics are disabled in this release. Fonts are served from our website. If you choose a WhatsApp or social link, that service processes information under its own policy.
Data sharing
We do not sell personal information. Information may be shared with service providers only where reasonably necessary to operate the website, respond to your request or deliver an agreed service.
Your choices
You may ask us to correct or delete information you submitted, subject to legal or operational requirements. Contact support@pioneerdigitalsolutions.com.
Contact
Pioneer Digital Solutions · Serving businesses across India · +91 788 913 6060 · support@pioneerdigitalsolutions.com